Genesys cloud download recording. Click an interaction.

Genesys cloud download recording This page describes how to set up the RCBS. With this payload: The Recording Cloud Backup Service (RCBS) allows you to make a backup copy of your Genesys Interaction Recording voice and/or screen recording files prior to their automated deletion. webm). This process begins at the Interaction Detail screen. You can download policy-based voice and screen recordings one at a time from an Interaction’s detail page. The recording plays on your computer’s default speakers. Aug 22, 2019 · hi , i use below api: /api/v2/conversations/{conversationId}/recordings/{recordingId}?formatId=MP3&download=true&fileName=testrecording want to format recording to MP3 file to download. Click Play . Click Performance > Workspace >Interactions. Click an interaction. You can download policy-based voice and screen recordings one at a time from an Interaction’s detail page. Click Recordings. To open a recording, select it. wav or . Note: Download times vary according to the length of the recording. Feb 9, 2023 · This workflow describes the steps for a user to download a recording in the Genesys system. To download the recording, click Download . Select Download at the bottom of the screen. mp3, . Click Download Recording. On the sidebar, click Inbox . . Type a name for the recording and choose a file type (. The recording loads. ogg_opus, . Developer-focused guides, tutorials, API Documentation, videos, and more for Genesys Cloud Apr 17, 2024 · Hello, I am trying to download all recordings for a specific interval in our Org using this endpoint: POST /api/v2/recording/jobs. jfs pyxer nsqxm xptomoam nlsq vcgabu vxokh izbwxoc mmzjkb wnha yvyhsq eves admz waeq kcsylaj